Thomas F. Flynn, President & CEO
“We aim to provide the same level of expertise and flexibility in our services at a local or regional level, which big national carriers do in a much larger employer space.” The statement comes from Thomas F. Flynn, President & CEO at Jaeger & Flynn (JFA), one of the leading providers of group benefits, risk management, business insurance, HR consulting, and compliance services. As an industry veteran with over 32 years in the financial services and HR space, Flynn realized early on, the lack of options available for local business owners and HR professionals to manage employee benefits, HR, and payroll. He explains that when it came to dealing with the regulatory framework and different points in the software chain between benefits, payroll, and Human Capital Management (HCM), more often than not, vendors were unable to work together well. They not only lacked the prerequisite knowledge but also did not possess the assets and time to keep up with the continually changing market needs and regulations. “To address these challenges, I founded the company in January 1988. As employee benefits brokers, advisors and third-party administrators, JFA offers modern, cutting-edge tools, software, and resources to numerous businesses of varying types and sizes,” asserts Flynn.
Under his leadership, the company received its first SaaS contract in 2004 and has been riding the progressive wave of evolution in the HR space ever since. Today, right from medical plans to alternative healthcare funding arrangements, and worksite wellness programs and initiatives to benefit administration services, Jaeger & Flynn offers them all. Besides, the company also provides supplemental and voluntary insurance options to help businesses improve their employee experience.
Flynn explains that unlike many of its competitors, the company doesn’t take a cookie-cutter approach toward its client’s needs. Whether it’s sourcing benefit plans and underwriting, or TPAs including HSAs, FSAs, and HRAs, and HR support, the company is renowned for laying out strategies that align with its client’s future goals.
“Our aim is be as flexible and adaptable as possible to our client’s needs to keep them functional and productive”
“We form very strong relationships with our clients and are always pushing them for minimum outsourcing or co-sourcing as we believe in the ‘do it yourself’ methodology. We provide recommendations and suggestions to the various software companies looking for feedback to improve their future roadmaps,” states Flynn.
For instance, recently, a large local medical practice—a merger of two primary practices with employee strength of 600-700 and 1200- 1300 employees respectively—retained Jaeger & Flynn due to the excellent outcomes they achieved. Both the earlier practices had two different, very limited HCM (Human Capital Management) packages. The former engaged its employees electronically in their benefits and benefits administration, while the latter was relying on paper-based models and time-consuming onsite meetings. As a comprehensive solution for the client’s needs, Jaeger & Flynn’s experts made different recommendations on a single HCM platform that involved using electronic delivery methods for information and, enrollment options, as well as other benefits. As a result, the client saved over $1.1 million in the first year and nearly the same amount the subsequent year.
Having worked with various software companies including Employee Navigator, Jellyvision, PDHI, Springbok, ThinkHR, and WEX health, the company has indeed carved a unique niche for itself in the market due to the quality of its services. “In the midst of the fight against COVID-19 pandemic, we’re reaping the fruits of the investments, time, and efforts that we’ve put in over past years to get a handle on the ever-changing technology. Our aim is to become as flexible and adaptable as possible to our client’s needs to keep them functional and productive,” states Flynn. Whether it’s about being ready to adapt to the demands of a health crisis, changes in the government regulatory framework, or the benefits world in general, Jaeger & Flynn has been at the forefront of continually creating improved employee and customer experiences. “We continually invest in our people as well in new technology, software, and upgrades in order to keep up with the constantly changing technological world while being responsive to our clients’ needs,” explains Flynn.